Financial Policy: Surgery
A non-refundable $1,000 scheduling deposit is required at the time of scheduling a surgery date. This $1000 deposit will be credited towards the surgery balance.
Full payment for surgery is due at the Pre-Operative appointment, which is scheduled to take place at least two weeks prior to surgery, and once paid, is non-refundable. If fees are not rendered at that time, a hold will be placed on the operation.
The Pre-Operative appointment is the definitive and final consultation. Once the Pre-Operative process is complete, if the patient chooses not to show up to surgery or needs to make further changes to the surgery date, there will be an additional 35% rescheduling fee.
The only exceptions to our refund policy are life-threatening emergencies or medical illnesses that prevent the patient from safely proceeding with the intended surgery. In these exceptional circumstances, a cancellation fee would not apply. Complete documentation of such an event by a specialist will be required. The $1000 surgery scheduling fee continues to be non- refundable. We understand that nervousness and anxiety might be present, which we consider normal. However, rescheduling due to anxiety towards surgery is not considered a life-threatening event and will not meet the criteria for a refund.
If lab work is required, it is the financial responsibility of the patient. If not completed, surgery may be postponed and/or subject to a rescheduling fee or canceled without a refund.
