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48 Hour Cancelation Policy

We kindly ask that you provide 48 hours’ notice, should you be unable to keep your scheduled appointment. As a reminder, if for any reason you need to cancel or reschedule, we require that you call at least 48 hours before your appointment. A no-show or late cancellation may result in a $100 fee, which will be charged to the card on file or collected prior to scheduling your next appointment.

Injection Happy Hour

• Happy Hour discounts are applicable during the event only.
• A minimum of 25 units of Botox must be injected during the event to qualify for special pricing.
• Kybella is $100 (or more) off applies to packages of 2 treatments (or more) only.
• Filler discounts apply to 1cc syringes only.
• You cannot use Egrari gift cards or Birthday Botox units in conjunction with Injection Happy Hour discounts.
• Botox Banks cannot be used during Injection Happy Hour Events.
• We require a $100 deposit to secure your appointment that will be used towards your service.
• If you need to cancel or reschedule for any reason, we require that you call at least 48 hours prior to your appointment or forfeit your $100 deposit.
• If more than 48 hours notice is given, that deposit stays on your account for future services.

Prepayment Packages

• Treatment packages offer a discount on multi-appointments that are paid in full at the first appointment.
• If, for any reason, you do not wish to complete the specific treatment the package is intended for, you may use the credit towards a different service with the same provider unless otherwise authorized by the Office Manager.

Financial Policy: Surgery

A non-refundable $1,000 scheduling deposit is required at the time of scheduling a surgery date. This $1000 deposit will be credited towards the surgery balance.

Full payment for surgery is due at the Pre-Operative appointment, which is scheduled to take place at least two weeks prior to surgery, and once paid, is non-refundable. If fees are not rendered at that time, a hold will be placed on the operation.

The Pre-Operative appointment is the definitive and final consultation. Once the Pre-Operative process is complete, if the patient chooses not to show up to surgery or needs to make further changes to the surgery date, there will be an additional 35% rescheduling fee.

The only exceptions to our refund policy are life-threatening emergencies or medical illnesses that prevent the patient from safely proceeding with the intended surgery. In these exceptional circumstances, a cancellation fee would not apply. Complete documentation of such an event by a specialist will be required. The $1000 surgery scheduling fee continues to be non- refundable. We understand that nervousness and anxiety might be present, which we consider normal. However, rescheduling due to anxiety towards surgery is not considered a life-threatening event and will not meet the criteria for a refund.

If lab work is required, it is the financial responsibility of the patient. If not completed, surgery may be postponed and/or subject to a rescheduling fee or canceled without a refund.

Return Policy

In-Office Purchases: Due to COVID-19 regulations, we are no longer exchanging products. Purchases of any products may be refunded or replaced if they malfunction.

If you buy a product through the manufacturer’s website, please request a return through their website.

COVID-19 Policies and Procedures

Please click here to read our new policies and procedures for in-office visits and surgery.