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48 Hour Cancelation Policy

We kindly ask that you provide 48 hours’ notice, should you be unable to keep your scheduled appointment. As a reminder, if for any reason you need to cancel or reschedule, we require that you call at least 48 hours before your appointment. A no show or late cancellation may result in a $100 fee, which will be charged to the card on file or collected prior to scheduling your next appointment.

Injection Happy Hour

• Happy Hour discounts are applicable during the event only.
• A minimum of 25 units of Botox must be injected during the event to qualify for special pricing.
• Kybella is $100 (or more) off applies to packages of 2 treatments (or more) only.
• Filler discounts apply to 1cc syringes only.
• You cannot use Egrari gift cards or Birthday Botox units in conjunction with Injection Happy Hour discounts.
• Botox Banks cannot be used during Injection Happy Hour Events.
• We require a $100 deposit to secure your appointment that will be used towards your service.
• If you need to cancel or reschedule for any reason, we require that you call at least 48 hours prior to your appointment or forfeit your $100 deposit.
• If more than 48 hours’ notice is given, that deposit stays on your account for future services.

Prepayment Packages

Treatment packages offer a discount on multi-appointments that are paid in full at the first appointment. If for any reason, you do not wish to complete the specific treatment the package is intended for, you may use the credit towards a different service with the same provider unless otherwise authorized by the Office Manager.

Financial Policy: Surgery

A non-refundable $1,000 scheduling deposit is required at the time of scheduling a surgery date. This $1000 deposit will be credited towards the surgery balance.

Full payment for surgery is due at the Pre-Operative appointment, which is scheduled to take place at least 2 weeks prior to surgery, and once paid is non-refundable. If fees are not rendered at that time, a hold will be placed on the operation.

The Pre-Operative appointment is the definitive and final consultation. Once the Pre-Operative process is complete, if the patient chooses not to show up to surgery or needs to make further changes to the surgery date, there will be an additional 35% rescheduling fee applied.

The only exceptions to our refund policy are life-threatening emergencies or medical illnesses that inhibit the patient from proceeding with the intended surgery safely. In these exceptional circumstances, a cancellation fee would not apply. Full documentation of such an event by a specialist will be required. The $1000 surgery scheduling fee continues to be non- refundable.  We understand that nervousness and anxiety might be present, which we consider normal. However, rescheduling due to anxiety towards surgery is not considered a life-threatening event and will not meet the criteria for a refund.

If lab work is required, it is the financial responsibility of the patient. If not completed, surgery may be postponed and/or subject to a re-scheduling fee or canceled without a refund.

Return Policy

In-Office Purchases – Due to COVID-19 regulations, we are no longer exchanging products. Purchases of any products may be refunded or replaced if they malfunction.

If you buy a product online, please request a return through the product website.

COVID-19 Policies and Procedures

Please click here to read our new policies and procedures for in-office visits and surgery.